Contact Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to raise a concern about our editorial process, this page explains the best way to reach the team behind Online Casino.
How to Reach Us
The quickest way to get in touch is by email. We aim to respond to all enquiries within two working days, though during busy periods it may take a little longer.
Email: [email protected]
Please include as much detail as possible so we can direct your message to the right person and respond efficiently. If your query relates to a specific casino listing, let us know which one.
What You Can Contact Us About
- Editorial queries — questions about how we research, review and rank the casinos listed on this site, or about our non GamStop casino recommendations
- Factual corrections — if you believe a bonus figure, term or piece of information is out of date, we want to know. Please include a source where possible.
- Responsible gambling concerns — if you or someone you know needs support, visit our responsible gambling page for guidance on self-exclusion tools and organisations that can help. 18+ only.
- Affiliate and partnership enquiries — if you represent an operator and wish to discuss how we cover the market, please use the email address above and mark your subject line clearly.
- General feedback — compliments, complaints and suggestions about the site are all welcome.
What We Are Not Able to Help With
Online Casino is an independent comparison and review site. We do not operate any casino or gambling service ourselves, and we are not able to:
- Resolve disputes between you and a casino operator — contact the operator's customer support team directly for account, payment or bonus issues.
- Process refunds, withdrawals or account closures on behalf of any casino.
- Provide legal or financial advice.
If you have a complaint about a licensed operator and cannot resolve it directly, you may wish to contact the relevant regulatory body or an alternative dispute resolution (ADR) service.
About This Site
Online Casino (whitehorseoxford.co.uk) is an independent editorial website. We research and compare online casinos that operate outside the GamStop self-exclusion scheme, so that readers in Great Britain can make informed decisions. Our rankings are based on editorial assessment; commission relationships do not determine position. For more on who we are and how we work, see our about us page.
Our terms and conditions set out your rights and responsibilities when using this site, including how we handle affiliate relationships and the limits of the information we provide.
Response Times and Hours
We are a small editorial team. While we monitor the inbox regularly, we do not operate a 24/7 support desk. Our typical response window is:
- Monday to Friday: within two working days
- Weekends and public holidays: responses may be delayed until the next working day
We appreciate your patience and will always do our best to give a useful, considered reply rather than a quick automated one.